Frequently asked questions
Q. How can I order the desired wallpaper?
Idea Murale is an online based design boutique with a very simple and easy way to order. First of all you have to choose a design from our wallpaper collection. Then you have to complete your order including name, shipping address, exact dimensions of your wall. After receiving your order we will prepare the design (according provided dimensions) in up to 5 working days and will send you an invoice & preview file on your e-mail. The printing and preparing of your wallpaper starts immediately after receiving the full payment in our account. Final step is delivery to you with a trackable courier (UPS, GLS, DHL).
Q. Can I order a custom size wallpaper with an exact dimensions of my wall?
Yes, of course our design team will prepare the chosen design on your layout for free.
Q. Do you provide a digital preview of the wallpaper before print?
Yes, this is the part of our process to insure the clients that everything will cover their expectations.
Q. What time it takes?
Normaly it takes up to 12 days for making the preview + 3 working days for the printing and sending. After that you will receive a tracking number for the delivery.
Q. How do I know if my order request has been received?
After your order request, Idea Murale will provide you a proforma invoice accepting your order and providing you the payment details.
Q. When does the production of my order starts?
The production process starts after you received the invoice and proceed with the full payment.
Q. Can I cancel my order once it has been placed?
Cancellations will not be accepted after 5 working days from the order payment date or after shiping date. A 50% restocking fee will be applied to any cancellations received after the order issue date.
Q. Pricing?
Art Textured wallpaper – EUR 49.90/sq.m (VAT excl.)
Urban Textured wallpaper – EUR 59.90/sq.m (VAT excl.)
Q. Payment methods?
Bank transfer or PayPal.
Q. Which countries do you ship to?
Idea Murale ships worldwide.
Q. How do I know that my order has been shipped?
Our logistic department will contact you by email with the confirmation as well as the shipper details.
Q. Do you have a minimum order?
We accept orders above 3.0 sq.m or 33.0 sq. feet.
Q. Delivery Price?
Free delivery on orders over EUR 799.00 or USD 899.00. Valid for Europe, Canada and USA. Exceptions may apply.
Delivery time 5-10 business days depending from the courier (UPS/DHL/Fedex).
For all other orders delivery price will be calculated separately from the price of the wallpaper and will be icluded in a order invoice.
Q. How can I get samples?
You can get a free sample (50 x 50 cm) of the desired wallpaper. You only have to pay the delivery costs. For more information please, contact us.
Q. Returns?
Every wallpaper is prepared for an individual order therefore after producing we cannot accept returning.
Frequently asked questions
Q. How can I order the desired wallpaper?
Idea Murale is an online based design boutique with a very simple and easy way to order. First of all you have to choose a design from our wallpaper collection. Then you have to complete your order including name, shipping address, exact dimensions of your wall. After receiving your order we will prepare the design (according provided dimensions) in up to 5 working days and will send you an invoice & preview file on your e-mail. The printing and preparing of your wallpaper starts immediately after receiving the full payment in our account. Final step is delivery to you with a trackable courier (UPS, GLS, DHL).
Q. Can I order a custom size wallpaper with an exact dimensions of my wall?
Yes, of course our design team will prepare the chosen design on your layout for free.
Q. Do you provide a digital preview of the wallpaper before print?
Yes, this is the part of our process to insure the clients that everything will cover their expectations.
Q. What time it takes?
Normaly it takes up to 12 days for making the preview + 3 working days for the printing and sending. After that you will receive a tracking number for the delivery.
Q. How do I know if my order request has been received?
After your order request, Idea Murale will provide you a proforma invoice accepting your order and providing you the payment details.
Q. When does the production of my order starts?
The production process starts after you received the invoice and proceed with the full payment.
Q. Can I cancel my order once it has been placed?
Cancellations will not be accepted after 5 working days from the order payment date or after shiping date. A 50% restocking fee will be applied to any cancellations received after the order issue date.
Q. Pricing?
Art Textured wallpaper – EUR 49.90/sq.m (VAT excl.)
Urban Textured wallpaper – EUR 59.90/sq.m (VAT excl.)
Q. Payment methods?
Bank transfer or PayPal.
Q. Which countries do you ship to?
Idea Murale ships worldwide.
Q. How do I know that my order has been shipped?
Our logistic department will contact you by email with the confirmation as well as the shipper details.
Q. Do you have a minimum order?
We accept orders above 3.0 sq.m or 33.0 sq. feet.
Q. Delivery Price?
Free delivery on orders over EUR 799.00 or USD 899.00. Valid for Europe, Canada and USA. Exceptions may apply.
Delivery time 5-10 business days depending from the courier (UPS/DHL/Fedex).
For all other orders delivery price will be calculated separately from the price of the wallpaper and will be icluded in a order invoice.
Q. How can I get samples?
You can get a free sample (50 x 50 cm) of the desired wallpaper. You only have to pay the delivery costs. For more information please, contact us.
Q. Returns?
Every wallpaper is prepared for an individual order therefore after producing we cannot accept returning.