Frequently asked questions
Q. How can I order a wallpaper?
Idea Murale is an online based design boutique with a very simple and easy way to order. First of all you have to choose a design from our wallpaper collection. Then you have to request your custom quote (Use the button “MAKE AN ENQUIRY”) for each wallpaper or simply e-mail us your project requirements. We will send you a custom quote. Before we proceed with your order, we will need a confirmation in response to our e-mail including your delivery address. Then we will send an invoice with bank details for the payment from your side. After receiving the payment we will send you a confirmation and preview file (.JPG) of the chosen design with submitted proportions. Once the design is confirmed by you, we will prepare and send the wallpaper to the delivery address you specified.
Q. Can I order a custom size wallpaper with an exact dimensions of my wall?
Yes, of course our design team will prepare the chosen design on your layout for free.
Q. Do you provide a digital preview of the wallpaper before print?
Yes, this is the part of our process to insure the clients that everything will cover their expectations.
Q. What time it takes?
Normally it takes up to 2 days for making the preview + 8 working days for the printing and sending. After that you will receive a tracking number for the delivery.
Q. How do I know if my order request has been received?
Idea Murale will provide you an invoice and payment details accepting your order.
Q. When does the production of my order starts?
The production process starts after receiving the payment and a confirmation of the customised wallpaper design.
Q. Can I cancel my order once it has been placed?
Cancellations will not be accepted after 3 working days from the order payment date. A 50% restocking fee will be applied to any cancellations received after the order date.
Q. Pricing?
Art Textured wallpaper – EUR 49.90/sq.m (VAT excl.)
Urban Textured wallpaper – EUR 59.90/sq.m (VAT excl.)
Q. Payment methods?
Bank transfer or PayPal.
Q. Which countries do you ship to?
Idea Murale ships worldwide.
Q. How do I know that my order has been shipped?
Our logistic department will contact you by email with the confirmation as well as the shipper details.
Q. Do you have a minimum order?
We accept orders above 3.0 sq.m or 33.0 sq. feet.
Q. Delivery Price?
Free delivery on orders over EUR 799.00 or USD 899.00. Valid for Europe, Canada and USA. Exceptions may apply.
Delivery time 2-7 business days depending from the courier (UPS/DHL/Fedex).
For all other orders delivery price will be calculated separately from the price of the wallpaper and will be included in the orders quote.
Q. How can I get samples?
You can get a free sample of the desired wallpaper. You only have to pay the delivery costs. For more information please, contact us.
Q. Returns?
Every wallpaper is prepared for an individual order therefore after producing we cannot accept returning.
Frequently asked questions
Q. How can I order a wallpaper?
Idea Murale is an online based design boutique with a very simple and easy way to order. First of all you have to choose a design from our wallpaper collection. Then you have to request your custom quote (Use the button “MAKE AN ENQUIRY”) for each wallpaper or simply e-mail us your project requirements. We will send you a custom quote. Before we proceed with your order, we will need a confirmation in response to our e-mail including your delivery address. Then we will send an invoice with bank details for the payment from your side. After receiving the payment we will send you a confirmation and preview file (.JPG) of the chosen design with submitted proportions. Once the design is confirmed by you, we will prepare and send the wallpaper to the delivery address you specified.
Q. Can I order a custom size wallpaper with an exact dimensions of my wall?
Yes, of course our design team will prepare the chosen design on your layout for free.
Q. Do you provide a digital preview of the wallpaper before print?
Yes, this is the part of our process to insure the clients that everything will cover their expectations.
Q. What time it takes?
Normally it takes up to 2 days for making the preview + 8 working days for the printing and sending. After that you will receive a tracking number for the delivery.
Q. How do I know if my order request has been received?
Idea Murale will provide you an invoice and payment details accepting your order.
Q. When does the production of my order starts?
The production process starts after receiving the payment and a confirmation of the customised wallpaper design.
Q. Can I cancel my order once it has been placed?
Cancellations will not be accepted after 3 working days from the order payment date. A 50% restocking fee will be applied to any cancellations received after the order date.
Q. Pricing?
Art Textured wallpaper – EUR 49.90/sq.m (VAT excl.)
Urban Textured wallpaper – EUR 59.90/sq.m (VAT excl.)
Q. Payment methods?
Bank transfer or PayPal.
Q. Which countries do you ship to?
Idea Murale ships worldwide.
Q. How do I know that my order has been shipped?
Our logistic department will contact you by email with the confirmation as well as the shipper details.
Q. Do you have a minimum order?
We accept orders above 3.0 sq.m or 33.0 sq. feet.
Q. Delivery Price?
Free delivery on orders over EUR 799.00 or USD 899.00. Valid for Europe, Canada and USA. Exceptions may apply.
Delivery time 2-7 business days depending from the courier (UPS/DHL/Fedex).
For all other orders delivery price will be calculated separately from the price of the wallpaper and will be included in the orders quote.
Q. How can I get samples?
You can get a free sample of the desired wallpaper. You only have to pay the delivery costs. For more information please, contact us.
Q. Returns?
Every wallpaper is prepared for an individual order therefore after producing we cannot accept returning.